Return & Refund Policy

1. Eligibility for Returns

• Products can be returned within 14 days of delivery.
• To be eligible, items must be:
• Unused, undamaged, and in their original packaging
• Accompanied by the original invoice or proof of purchase
• Non-returnable items:
• Items that have been used, washed, or damaged by the customer
• Personal care or hygiene products once opened
• Gift cards or downloadable products

2. Initiating a Return

• To request a return, please email our customer support at rsiddharth743@gmail.com with:
• Order number
• Product name and quantity
• Reason for return
• Our team will provide instructions for returning the product and the shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or received in error.
• We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable, except in cases where we sent the wrong or defective item.

5. Exchanges

• If you wish to exchange an item for a different product, please follow the return process first and place a new order for the desired product.

6. Defective or Damaged Items

• If you receive a defective or damaged product, please contact us within 7 days of delivery.
• We will arrange for a replacement or full refund, including shipping costs.

7. Customer Support

• For any questions about returns, refunds, or exchanges, contact:
• Email: rsiddharth743@gmail.com
• Our team typically responds within 24–48 hours.